24 Skills and examples of skills – OpEx Managers (2023)

24 Skills and examples of skills – OpEx Managers (1)

EUIn today's ever-evolving workplace, the right knowledge and skills are essential to success. With rapid changes, it is crucial to stay up to date with the latest information, trends and technology. It is not enough just to have knowledge in certain areas; Instead, we need several attributes to stay relevant in our professions through continuous learning of new knowledge.

Examples of knowledge competencies and skills required for today's changing workplace include keeping up with new technology trends and being able to quickly identify technological advances that can improve operations, as well as being able to work independently or collaboratively at a fast pace and while maintaining a good relationship with team members.

What are the benefits of being informed?

The benefits of having the right knowledge are numerous. Greater job satisfaction, better advancement opportunities and higher wages are the result of staying informed and regularly learning new skills.

Additionally, those with relevant insights make informed decisions and gain a deeper understanding of how their industry operates and trends. So here are more examples of knowledge, skills, and abilities:

1. Knowledge of data management

Nowadays, it's almost unthinkable to find a company or organization that doesn't rely heavily on data. Therefore, having the right knowledge and skills to identify, collect, refine, analyze and manage data in the workplace is essential to success.

Gathering data can provide valuable insights that can drive decisions, drive business growth, and help organizations achieve their goals.

It gives us information that helps us understand themPerformanceour business, customer behavior, competition, market trends, industry opportunities and threats.

Accurate data will help you make decisions based on a full understanding of the situation. It also enables businesses to keep up with rapid changes in technology and customer preferences.

Building an effective data management system requires people who know how best to collect and store data securely and efficiently.

Any employee with the skills to accurately collect data from multiple sources and process it into a usable format is a must for any team or organization.

2. Knowledge of analytical thinking

Analytical thinking uses logic and evidence to develop a strong argument. Analytical thinking involves reflective and evidential arguments aimed at persuading a problem and opening it up for further investigation or scrutiny by evaluating all possible interpretations of the problem.

It requires observing patterns and trends, investigating the underlying causes of certain problems, extracting information from data, formulating hypotheses and testing them through experimentation or investigation.

It also allows you to develop explicit, structured opinions and helps you think critically about the decisions you need to make in your day-to-day work.

Analytical thinking can help you organize and prioritize your work more efficiently and lay the groundwork for better thingsdecision makingfaced with multiple options or uncertain outcomes.

3. Positive attitude skills

Apositive attitudeis essential for an efficient and effective employee or team member. This is because it allows us to seize opportunities andchallengesthat arise in the workplace.

A positive attitude gives us focus, staying on track with our goals, encourages us to take productive risks, encourages us to improveCommunicationand skills to collaborate with colleagues, promotes problem solving and creates a sense ofresiliencein difficult situations.

A positive attitude also helps us to seek solutions instead of feeling overwhelmed or overwhelmed by our problems.

In other words, a positive attitude gives us the motivation and confidence to take initiative and achieve our goals.

4. Knowledge of customer behavior

In today's work environment, there is an increasing need for employees to understand customer behavior and preferences.

Anyone working in a customer service environment must have a broad and deep understanding of what customers need.

Good customer service requires an employee to think from a customer-centric perspective, nurture interpersonal relationships, andcommunication skillsand knowing how customers think and what they want. This is essential for any business that wants to provide exceptional customer service.

To gain better insight into customer needs, you must first understand their mindset, be willing to address those needs quickly, and anticipate potential issues before they arise, resulting in the desired customer experience.

Anticipating potential issues before they occur and providing preventive solutions results in faster issue resolution and greater customer satisfaction.

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Therefore, employees who understand customer behavior can be a crucial factor in retaining existing customers and attracting new ones in the future.

5. Knowledge for decision making

Regardless of your position in the workplace, you still have to make decisions that affect your job performance and the success of your team or company.

You still have to make decisions, even if you don't necessarily have ultimate authority over them.

Your ability to make reasonably informed decisions can help a team or company achieve its goals, whether the decision is made by a manager or an intern.

Nothing frustrates co-workers more than indecisiveness in the workplace, but those who are able to look at problems objectively and make decisions based on facts rather than personal preference keep operations running smoothly.

There is no sin when a decision is imperfect or accepted by all; Simply look at the issues objectively, consider all the facts, and base your decision on the available information or facts to achieve a successful outcome.

6. Communication Skills

The work environment is social in nature and requires employees to interact and communicate with colleagues of all ages, backgrounds and experience levels.

Effective communication is critical to day-to-day operations, from assigning work to exchanging ideas andComment– all of which require a mutual understanding of each other's experiences, expectations and perspectives.

Additionally, effective communication allows teams to openly discuss workplace concerns and quickly resolve issues before they become potential problems.

Communicating with people at all levels and in life can improve your performance at work and strengthen your bond with colleagues.

In addition, it is important to meet other employees who may have different ideas or perspectives that may open up new opportunities or solutions.

When communication is effective, it can build meaningful relationships between colleagues and help create a pleasant work environment.

Effective communication builds trust between colleagues, which is critical to successCooperation, collaboration and business growth.

7. Strategic thinking

Someone who thinks strategically can add great value to any team or company. Strategic thinking allows us to think holistically about how our work impacts the success of the company as a whole.

For example, when deciding which task to prioritize, someone who thinks strategically evaluates whether their actions align with the overall goals of the organization.

Strategic thinking also helps employees create plans and strategies to solve problems, anticipate change, and find ways to maximize profits and minimize resources.

Every employee with strategic thinking has the unique ability to understand how different components fit together and the insight to see problems from multiple perspectives and develop creative solutions that lead to greater success.

They can see the big picture, consider the possible outcomes of their actions or inactions, and evolveInnovativeSolutions that achieve better results.

In addition, the person can also recognize that they need to generate ideas and evaluate their effectiveness over time and adjust accordingly.

8. Proactive Skills

Success in the workplace requires reacting to problems as they arise and taking actionproactiveSteps to anticipate potential challenges and find solutions.

Being proactive and taking initiative in the workplace means identifying potential problems, evaluating options, and making decisions that can help achieve desired outcomes before they become disruptive or negative.

instead of waitinginstructionsor responding to crises, anticipating problems, identifying solutions and actively seeking new opportunities to make things happen without waiting for them to be shared.

By being proactive and taking initiative in the workplace, you will contribute dynamically to a team and become a productive, valuable employee.

Proactive employees are invaluable to a team as they can take on challenges head on and be role models for others to emulate, improve morale and ultimately create a more successful work environment.

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9. Learning Skills

Technological developments and work practices are evolving rapidly. So even if you've been in a certain position for a while, you may need to learn new technical skills and new ideas.

Work processes and structures are constantly being modernized and changed, which requires us to be agile and adapt quickly to these changes.

Relying on outdated processes costs companies money and time and makes them less competitive as technology and customer demands constantly evolve.

work cultureitself is not static – it is constantly evolving with time or modern changes, and if you want to keep up with progress, acquiring new skills and knowledge is key.

In short, learning new things quickly and easily is essential to surviving in today's workplace: it keeps you competitive in even the most oppressive working conditions.

10. Definition of knowledge goals

One of the most fundamental aspects of being successful in a job or workplace is the ability to set realistic and achievable goals. Setting goals that are too high can cause you to fail as they may be unattainable.

However, you will do much better if you have a structured, step-by-step plan to achieve your goals. Setting realistic goals isn't just about achieving the result, it's also about taking an honest approach and finding an organized path to get you there.

11. Business Process Awareness

In a competitive business environment, understanding how business processes work is critical to success. Let's say you're familiar with supply chain management, contracting procedures, customer service protocols, and legal compliance requirements.

Then you are a valuable employee in your workplace. You can anticipate the needs of your employees and customers so that all processes run smoothly and efficiently.

His deep understanding of business operations enables his team to rapidly achieve their goals while meeting or exceeding internal and external standards.

12. Critical thinking skills

critical thinkingIt means thinking about a subject in a curious, objective, and rational way in order to come to a conclusion. It's about digging deep, challenging assumptions, and creating multiple clues that can lead to informed decisions and solutions.

In the workplace, critical thinking helps employees work smarter, not harder. This enables us to assess situations precisely and find creative solutions that move the team forward.

Critical thinking allows us to better understand situations by analyzing them, collecting evidence and drawing conclusions. It helps us identify facts and truths instead of relying on past assumptions.

Without critical thinking skills, challenges can drag on and tasks can take longer because there is no efficient way to find sensible solutions quickly.

13. Leadership Qualities

Leadership not only has authority, but the ability to do soinfluenceand motivate those around you.

The key to effective leadership in the workplace lies in qualities such as passion, dedication, reliability,integrityand responsibility.

You don't need authority to be a leader. Instead, you must be able to persuade and create people with your ideasinspiringImage or vision to inspire those around you.

Leaders can make a difference by inspiring others, driving change and providing guidance. Leading successfully is a skill few have mastered, but it can have significant benefits in terms of team productivity and loyalty.

14. Negotiation Skills

Negotiation is an important life skill that can be very beneficial in the workplace. Knowing how to hold conversations with others while working to achieve mutually beneficial outcomes is essential to successful negotiations.

Good examples of negotiation are identifying problems,set limits, enter into commitments and participate in decisions with colleagues or even opponents.

Effective negotiation can help you earn bonuses, higher salaries, better deals, and promotions. These skills give you a greater chance of succeeding in the competitive workplace.

Good negotiations can make better use of limited resources, build trust among employees, and reduce itMistake, and even improving customer relationships, which are invaluable in any work situation.

Not only is negotiating beneficial for the workplace, it can also be an incredibly rewarding experience.

15. Problem solving skills

Every workplace has myriad challenges, both complex and simple, but how quickly you solve problems makes all the difference.

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Problem solving is a skill that requires a person to quickly identify and analyze problems and come up with effective solutions that are practical and workable.

It requires creativity and the ability to critically question different scenarios. Those with the ability and desire to solve problems demonstrate the ability to see any problem from different angles and find unique solutions to even the toughest of challenges.

Anyone with excellent problem-solving skills can save time, money and resources in any work environment, resulting in greater productivity.

In other words, problem-solving skills can be invaluable to achieve desired results at any level.

16. Knowledge of cultural awareness

In today's global workplace, employees must be aware of diverse cultural values ​​and practices in order to be successful.

By understanding and acknowledging diversity in today's workplace, employees can buildI respectwith colleagues and promote productive intercultural relationships.

And it's important to have a deep understanding of how culture affects behavior, communication preferences, and decision-making; This knowledge helps employees develop their cultural awareness and work better with people from different backgrounds.

Employees who navigate effectively across cultures enable your organization to make the most of its collective resources to thrive.

17. Project Management Skills.

Essentially, any work in the workplace is a project that requires the ability to plan resources, coordinate, track progress, manage stakeholders, build relationships, and meet deadlines.

As an employee, manager or manager, it is essential to have basic knowledgeproject managementSkills such as strong organizational, communication and problem-solving skills, as well as the ability to motivate your team members and approach any challenge with enthusiasm.

Be successful oneproject managerYou need to understand how to work with people of different backgrounds and levels of experience, and how to get results on time and on budget.

Flexible thinking and enthusiasm for taking on all aspects of the project should come naturally, allowing you to step in whenever someone needs help overcoming an obstacle or meeting a deadline.

18. Knowledge of self-knowledge

self-consciousnessIt allows you to look into your inner self and understand how your beliefs, thoughts, actions and emotions align with who you are or want to be.

It's about reflecting objectively on your life and seeing yourself for who you really are, without prejudice or denial.

Self-awareness is a crucial aspect of personal growth and development. You can better understand your thoughts, feelings, and behaviors through increased self-awareness, and use that knowledge to make informed decisions about how you interact with the world around you.

This will help you get your emotions under control so you don't feel overwhelmed by them. It also leads to moreconfidenceand improves your ability to recognize strengths andweaknesses.

By becoming aware of yourself on a deep level, you become more aware of the situations around you and take appropriate action to achieve the best possible outcomes.

19. Knowledge of financial management

Every employee plays a critical role in the success of a business or organization, so it is critical that their performance meets budget expectations.

A thorough understanding of fundamental financial concepts such as budgeting, budget control, accounting, cost benefit analysis and pricing will help you make wise decisions when managing budgets.

This knowledge allows you to spot mistakes, avoid waste, and efficiently achieve team goals.

Financial literacy in the workplace isn't just limited to finance managers or accountants—it adds value to any organization.

Even those without a financial background have a responsibility to stay within their allotted budget.

Individuals with skills in financial management can design long-term strategies that lead to sustainable profitability and find cost-effective solutions to all business expenses.

20. Organizational skills

Organizational skills are essential in the workplace, especially when managing multiple projects at the same time. Balancing the needs of different areas within an organization, giving equal attention to each task.

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When you're organized, you can plan, make accurate estimates of how long tasks will take, and manage your time efficiently.

Additionally, keeping paperwork organized helps monitor project progress so employees can accurately assess performance. This makes it easier to spot potential problems and ensures everyone knows what's going on in the facility.

21. Teamwork

Teamwork is the joint effort of a group of employees working together toward a common goal. Teamwork is as much a skill as it is knowledge.

It requires skills like communication, leadership, delegation, problem solving, collaboration and more to be successful.

Cooperation with colleagues also requires a stronginterpersonal skillsifEmpathy, tolerance and emotional intelligence. It also requires knowing how the team must work to achieve its goals.

Team members must remain flexible to accommodate differing opinions while pursuing a common goal.

Teamwork is essential because when you work together with your team members, you can achieve better results than when everyone works independently on their tasks.

Work in a teamencourages creativity and collaboration, leading to better solutions than anyone could have imagined.

Teamwork also helps build trust between members and strengthens relationships within a company or team.

22. Time Management Skills.

Time is everything in the workplace and it requires discipline if you want to use it. Time management efficiently prioritizes tasks, maximizes productivity, and effectively meets deadlines.

If you don't manage your time efficiently, you will inevitably run into problems with your workload. In other words, work can be overwhelming and difficult to manage without effective time management.

Time management skills require focusing on goals, prioritizing tasks accordingly, and completing them within the allotted time to achieve success without feeling overwhelmed.

If you organize your time correctly, you will always stay organized and achieve maximum productivity.

23. Flexibility Skills

Work environments are constantly changing and evolving. To keep up, employees need to be flexible and able to adapt quickly.

Those who are flexible in the workplace can show numerous advantages.flexibilityThis means you can react quickly, adapt easily to changes, and learn new skills by showing patience and listening skills.

Being flexible in the workplace requires you to be open-minded and willing to learn new things, no matter what situation or environment you find yourself in, so you can meet any workplace challenge that comes your way.

24. Technological Competence

Technological competence is the ability to understand and effectively use digital tools such as computers and modern machines in the workplace.

The importance of this knowledge is becoming ever more apparent in today's rapidly changing work environment as technology plays a critical role in many operations.

This includes knowledge of working with computer programs, the operation of modern machines and the precise administration of data records.

Technology competency enables employees to quickly identify complex problems and find innovative solutions while staying current with the latest technologies.

As a result, many companies are now placing great emphasis on technology expertise to stay one step ahead of the competition.

While computer skills may be more beneficial for certain jobs, every employee should have at least some basic knowledge.digital literacyKnowledge in today's working world.

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Having the right knowledge, skills and abilities for the rapidly changing workplace is critical to success.

This allows us to keep up with developments in our respective fields and be better equipped to create value in the business landscape.

However, staying relevant in our careers means more than just the knowledge we have today, it also means being prepared for tomorrow's unknowns.


What are the main 3 skills of the perfect manager? ›

Robert Katz identifies three types of skills that are essential for a successful management process:
  • Technical skills.
  • Conceptual skills.
  • Human or interpersonal management skills.

What are 5 examples of things an effective manager does? ›

Here are seven things successful managers do every day:
  • They plan their days the evening before. Preparation is key to being successful. ...
  • They prioritize and delegate. ...
  • They make their team feel valued. ...
  • They help their employees grow. ...
  • They hold themselves accountable. ...
  • They self-assess. ...
  • They learn incessantly.

What are the 5 basic managerial skills? ›

  • What are Management Skills? ...
  • Management Skills #1: Relationship Management. ...
  • Management Skills #2: Planning. ...
  • Management Skills #3: Prioritisation. ...
  • Management Skills #4: Critical Thinking. ...
  • Management Skills #5: Industry Knowledge.
Aug 5, 2021

What are skills of managers? ›

7 skills for a successful management career
  • Interpersonal skills.
  • Communication and motivation.
  • Organisation and delegation.
  • Forward planning and strategic thinking.
  • Problem solving and decision-making.
  • Commercial awareness.
  • Mentoring.
  • How do I develop these management skills?

What is an example of an excellent manager? ›

Managers become great communicators by being good listeners. They allow time for others to speak. They have a clear understanding of the organization's vision and share it with the people in their team in a way that motivates them. They keep their team up-to-date on what's happening in the organization.

What are five of the most frequently cited skills of effective managers? ›

5 skills the most effective managers have
  • Honesty. It's hard for employees to respect a boss they don't trust. ...
  • Diplomacy. Workplace clashes are often inevitable. ...
  • Time management. ...
  • Delegation. ...
  • Team-building.
Jul 19, 2017

What are the 10 requirements of a perfect manager? ›

Top 10 Qualities of a Good Manager
  • Leadership Skills. In order to be an effective manager, you need to be able to lead your employees in an efficient manner. ...
  • Professional Experience. ...
  • Good Communication Skills. ...
  • Knowledge. ...
  • Organization. ...
  • Time Management Skills. ...
  • Delegation. ...
  • Confidence.

What are the 8 traits of a good manager? ›

8 Traits of Effective Managers
  • Practice Open Communication. ...
  • Turn Feedback into Action. ...
  • Establish and Maintain Trust. ...
  • Foster a Culture of Belonging. ...
  • Provide Support in Weathering Change. ...
  • Encourage Collaboration. ...
  • Support Career Development. ...
  • Walk the Walk.
Apr 28, 2021

What are the 13 roles of a manager? ›

Managers perform multiple duties beyond serving as the leader for their department.
Here is a list of 13 of the most common roles in management:
  • Resource allocator. ...
  • Leader. ...
  • Spokesperson. ...
  • Trainer. ...
  • Negotiator. ...
  • Representative. ...
  • Mentor. ...
  • Liaison.
Mar 8, 2021

What are the 7 core functions of management? ›

Each of these functions plays a critical role in helping organizations achieve efficiently and effectively. Luther Gulick, Fayol's successor, further defined 7 functions of management or POSDCORB—planning, organizing, staffing, directing, coordinating, reporting and budgeting.

What are the 14 characteristics of management? ›

  • Henry Fayol's 14 Principles of Management. ...
  • Division of Work. ...
  • Authority. ...
  • Discipline. ...
  • Unity of Command. ...
  • Unity of Direction. ...
  • Collective Interest Over Individual Interest. ...
  • Remuneration.

What are the 9 skills of management? ›

What are management skills?
  • Leadership.
  • Project management.
  • Planning.
  • Delegation.
  • Coaching.
  • Negotiating.
  • Empathy.
  • Interpersonal skills.
Nov 4, 2022

What are the four basic skills needed by a manager? ›

4 must-have general management skills:
  • Visionary leadership.
  • Strategic thinking.
  • Negotiation and conflict management.
  • Team-building & interpersonal skills.

What are four basic management skills? ›

Over the years, Fayol's functions were combined and reduced to the following four main functions of management: planning, organizing, leading, and controlling.

What skills should a manager improve? ›

  • Types of management skills. Though there are many essential skills that managers should develop, they tend to fall into three primary categories: ...
  • Coordination. ...
  • Giving direction. ...
  • Leadership. ...
  • Organization. ...
  • Planning. ...
  • Clear communication. ...
  • Accountability and ownership.
Nov 7, 2022

What are manager's 3 main responsibilities? ›

Most of the job responsibilities of a manager fit into one of three categories: planning, controlling, or evaluating.

What are the 3 things that your manager does well and should keep doing? ›

Building trust, building a team, building a network.

What are the top 2/3 things that my manager could do better? ›

  • Identify the most important behaviors for great managers at your organization. ...
  • Build trust. ...
  • Be a true collaborator. ...
  • Make employee recognition your ritual. ...
  • Rethink how you promote your people. ...
  • Flip the traditional performance process.

What are the 10 responsibilities of a manager? ›

The ten roles as per Mintzberg (1973) are: “figurehead, leader, liaison, monitor, disseminator, spokesperson, entrepreneur, disturbance handler, resource allocator, and negotiator”.

What are the 7 functions of management? ›

The 7 functions of management are as follows:
  • Planning.
  • Organising.
  • Staffing.
  • Directing.
  • Coordinating.
  • Reporting.
  • Budgeting.

What are the six responsibilities of a manager? ›

But their priority is avoiding that kind of situation. And they do that by focusing on the six key tasks that constitute the foundations of every general manager's job: shaping the work environment, setting strategy, allocating resources, developing managers, building the organization, and overseeing operations.


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